Vistry RMC Experiences

If you live on an estate built by Vistry Group (including Bovis Homes, Linden Homes, or Countryside) and have concerns about the operation of your estate and the appointed managing agent acting for the Residents' Management Company (RMC), please fill in the form below.

In June 2023, Vistry submitted written representations to the Competition and Markets Authority as part of its housebuilding market study. In that document, Vistry stated that residents are "ultimately in control of the estate management company" and that "after the final property is sold, each resident becomes a member of the management company." The full document is publicly available here.

Some residents have reported uncertainty about whether their experience matches these assurances.

This website is not affiliated with or endorsed by Vistry Group plc.

"RMC" refers to the Residents' Management Company — the company set up by residents to manage the estate.

"Managing agent" refers to the professional firm appointed to run the estate on the RMC's behalf.

About this site

I'm just a concerned resident also experiencing RMC issues. I built this site to find out whether other people on Vistry estates are dealing with similar problems.

When I started asking questions about governance, membership, and oversight of the management company on my estate, I found the process frustrating and opaque. I wanted to understand whether this was just my estate or something more widespread.

This site is a simple survey. It doesn't collect anything sensitive, it doesn't make allegations, and it isn't affiliated with or endorsed by Vistry Group plc. It's just an attempt to get a clearer picture of what's actually happening on the ground.

The aggregated data may be shared with regulators or Members of Parliament to highlight the scale of the issue. No individual will be identified without their consent.

If you have any questions or concerns about the site, you can reach me at hello@rmcissues.co.uk.

Your RMC

Your RMC Search by company name

Your name Email address One submission per email address Approximate year your estate was completed

Are you registered as a member of your RMC?

What does this mean?

On many new-build estates, a Residents' Management Company (often called an "RMC") is set up to own or manage shared areas and to appoint and oversee the managing agent.

Being a member of the RMC is not the same as being a director.

Membership usually means:

you have formal governance rights under the company's Articles of Association
you can vote on company matters
you can appoint or remove directors
you have a legal relationship with the company under company law

In most cases, membership does not require you to do anything active or take on responsibilities.

If you are unsure whether you are a member, selecting "Don't know" is completely fine. Many residents report that membership status is not clearly explained during or after purchase.

Yes No Don't know

Have directors been appointed from among residents? Yes No Don't know

Have you been asked whether you want to become a director? (optional) Yes No

Your managing agent

Have you had difficulty getting information from your managing agent? (optional) Yes No

Managing agent (optional) Approximate annual service charge per household (£) (optional)

What does this mean?

Many estates have an annual service charge to cover the maintenance of shared areas and services, such as landscaping, lighting, play areas, insurance, inspections, and managing agent fees.

The amount each household pays can vary between estates and over time, depending on:

what areas and services are included
how costs are apportioned between homes
how long the estate has been completed

This question is included to help understand the range and variation of charges across different estates, rather than to assess whether any individual charge is reasonable or unreasonable.

If you are unsure of the exact figure, an approximate amount is fine.

What is your main concern? (optional)

0 / 500

Please keep comments factual and avoid naming individuals. Examples of issues you might describe: delays, refusal to provide documents, inability to change managing agent, lack of transparency, excessive charges, or poor maintenance outcomes. Comments are reviewed in aggregate. In some cases, short anonymised excerpts may be used to illustrate recurring themes.

Would you be happy to be contacted about this?

I’m currently gathering information. If appropriate, I may contact those who have opted in, solely for the purposes described here. Any contact would be limited and infrequent.

Yes No